The following booking conditions form the basis for the contract when making a booking with Powder N Shine Ltd.
Within the following Terms and Conditions, ‘you’ and ‘your’ means all persons named on the booking including anyone who is added or substituted at a later date. ‘We’ ‘us’ and ‘our’ mean Powder N Shine Ltd.
1. Making a Booking / Deposits
Bookings can be made by telephone +33 (0) 6 43 79 81 60 or +44 7962 237 910 and / or email info@powdernshine.com. The first named person on the booking is responsible on behalf of all persons for all matters relating to the booking including payments.
2. Confirmations
As soon as we have received the relevant payment / deposit and completed booking form we will send you a confirmation invoice. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 10 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. Powder N Shine reserve the right to cancel the holiday arrangements, without any obligations to refund, where the client fails to make payments as stipulated.
This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by arbitration as referred to in clause 11 (if the scheme is available for the claim in question) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings may be brought in the Courts of your home country. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract governed by the law of Scotland/Northern Ireland as applicable.
3. Payments and Pricing
All package prices are based on a per person basis on a minimum of double occupancy for the period indicated (usually 7 nights). Single occupancy of rooms is a 50% per room supplement. Prices can be adjusted to comply with individual requirements. Prices that are shown on our website and third party sites are quoted in Sterling pounds and based on prices current at the time of printing. Powder N Shine Ltd reserve the right to change these prices without notice. Powder N Shine Ltd accept electronic bank transfers, credit and debit cards by phone and cheques. A £150 deposit per person is required at the time of booking and the balance is due 8 weeks prior to your arrival. Packages booked within 8 weeks of arrival require full payment at the time of booking. We regret that Powder N Shine are unable to accept traveller’s cheques in resort. Powder N Shine Ltd cannot be held liable for any credit card, debit card or bank charges.
4. Discounts
Where a group discount is offered, the party leader must make the group’s reservation on one booking. The group must also be prepared to share rooms where necessary to maximise the capacity of the chalet. Where child prices are offered, they apply only where children are occupying bunk rooms or designated child beds – child occupancy of other rooms or beds will incur the full adult price unless otherwise agreed in writing.
5. Booking alterations
If you would like to make any changes to your reservation after booking, we will do our utmost to satisfy your requirements, subject to availability and any costs, including cancellation charges, which must be met by you and paid locally. As this alters the basis of your booking contract, it is essential that such changes are arranged through Powder N Shine Ltd in writing either with our Powder N Shine representative or our head office in London, UK. Any alteration by the customer within 3 weeks of departure date will be treated as a cancellation and be subject to the cancellation charges set out below. If one member of the party wishes to cancel this may mean that the accommodation booked will be under-occupied and result in the remainder having to pay any applicable supplements to retain the booking. The accommodation booked is only available for use by those persons included on the booking unless otherwise agreed by us in writing. If you cancel your holiday after final payment due to circumstances beyond the control of Powder N Shine Ltd, compensation or refunds will not be payable by Powder N Shine Ltd and any such claims should be forwarded to your insurers. Powder N Shine Ltd will not be responsible for, prior to, during or after the holiday, changes outside their control such as, war or threat of war, strikes, riots, civil strife, terrorist activity, industrial disputes, natural disasters, epidemics, health risks, fire, technical problems to transport, closure or congestion of airports, stations or ports, cancellations or changes of schedules by carriers ceasing to operate due to adverse weather conditions or other reasons and similar events outside our control, or where we cancel because you have failed to pay the balance of your holiday cost.
6. Alterations to your holiday by Powder N Shine Ltd
It is highly unlikely that we will have to make any changes to your holiday. Occasionally changes have to be made, which we reserve the right to do at any time. The majority of these changes will be minor and we will advise you at the earliest possible date. Occasionally, we have to make a ‘significant change’. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major affect on your holiday. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
a) (for significant changes) accepting the changed arrangements
b) cancellation of the booking and a full refund of all monies paid
Please note, the above options are not available where any change made is a minor one.
If we have to make a significant change or cancel before departure, we will, where compensation is due, pay reasonable compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday.
7. Cancellations and changes made by the client
Deposits are non-refundable. If you wish to cancel all or part of your booking, we must be notified in writing by the party leader. We will acknowledge your cancellation within 2 days of receipt. Please contact us immediately if you have not received our acknowledgement within this time.
Cancelation charges will be applied at the date of receipt of the cancellation by us. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person (s) cancelling, excluding insurance premiums and amendment charges. Insurance premiums and amendment charges are not refundable in the event of the person (s) to whom they apply cancelling.
More than 8 weeks before departure: Loss of deposit
6-8 weeks of departure date: 50% of total cost
2-6 weeks of departure date: 75% of total cost
2 weeks or less of departure date: 100% of total cost
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/ or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you accordingly.
7. Insurance
You must be adequately insured for winter sports. Powder N Shine Ltd accept no liability for any clients travelling without adequate travel insurance. Please note that insurance must be valid / effective from the date of booking, to cover you in the event of unavoidable cancellation due to illness etc. We may ask for evidence of cover. Any other excursions or hazardous activity in which you partake locally, such as tobogganing, paragliding, inner-tubing or snow-mobiling etc, are at your own risk and liability and may not be covered under the terms of your holiday insurance. Please check the details of your individual policy before participation.
8. Client Responsibility and Behaviour
You are responsible for any loss or damage caused to properties by you or any members of your party, belonging to Powder N Shine, its agents, suppliers or staff, must be paid for in full by you. You are responsible for your personal luggage, any documents and skiing equipment including rental equipment. In the event of damage being caused to holiday accommodation or equipment by a client (or person (s) on whose behalf the client has made a booking), Powder N Shine Ltd reserve the right to deduct an appropriate amount from the client’s credit card to pay for such damages. We also reserve the right to terminate, without notice and liability the holiday of any person whose behaviour is such that it is causes offence to our staff or other guests, is likely to disrupt the enjoyment of others on holiday or cause damage to property or any third party. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
9. Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10 – Company Liability below) as a result of ‘force majeure’. In these Booking Conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including snow conditions), fire and all similar events outside our control.
10. Company Liability
Powder N Shine Ltd will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by ‘Force Majeure’ as defined previously. When you travel with a carrier, the conditions of carriage of that carrier apply, some of which my limit or exclude liability. Skiing and snowboarding are high risk activities. All clients accept full responsibility to be informed of the risks and hazards of these sports. By participating in a Powder N Shine package, the client hereby agrees that neither he nor any member of his party have any claim against Powder N Shine Ltd for illness, injury or death resulting from the client’s use of a Powder N Shine Ltd package. Powder N Shine shall be responsible to the client ONLY for supplying the services and accommodations offered. If however, such services or accommodations cannot be provided due to delays or other causes beyond the control of Powder N Shine Ltd, Powder N Shine Ltd will use reasonable efforts to supply comparable services or accommodations, ad shall owe no further damages or warranty to client beyond such efforts. The client further waives any claim against Powder N Shine Ltd for any damage to or loss of property, or injury or death of person due to any act of negligence of any other persons rendering any of the services or accommodations included in the itinerary. Powder N Shine Ltd shall not be responsible for any delays or cancellations of any arranged tour.
Ski Hosting Service: In the event that any injury or other enforced absence to one or more of our ski hosts causes our normal service to be curtailed or restricted, this will not be accepted as a cause for compensation claim. Skiing and allied activities are known to be hazardous sports, therefore clients are responsible for assessing their own capabilities and participate in ski hosting at their own risk. Powder N Shine Ltd cannot accept liability for injury or death caused to a client even when that client is with a group including a member of Powder N Shine Ltd.
11. Complaints and Problems
In the unlikely event of problem occurring during your holiday, a complaint should be made immediately to the owners of Powder N Shine Ltd in resort, and we will do our utmost to ensure that the problem is resolved immediately. Should this not be possible, it is important to formally register your complaint at the time, by filling out a customer report form (available on request). You should then write to us with 28 days of your return, quoting your booking reference number. Upon receipt of your letter or email, we will acknowledge it within 5 days, investigate the points raised and reply with 28 days or, if this is not possible, send you an interim letter advising of our progress.
12. Website Accuracy
All information in our website is, to the best of our knowledge and belief, correct at the time of publication. However, we reserve the right to make changes to information contained within our website and will advise you of these changes at point of booking or when they are known to us. This advice will be limited to that which is fundamental to the contract or which we believe may affect the enjoyment of your holiday. If any facility detailed in this website is essential to the enjoyment of your holiday, please advise us at the time of booking and we will try to advise you of the latest information. However, we are sure you will understand that at times certain advertised facilities may not be in operation and we may have no information or prior warning of such matters. Early and Late Season: Due to poor weather conditions, or low number of tourists in resort, particularly in early or late season, cable cars, chair lifts, certain sporting activities or other facilities such as saunas, swimming pools, ice rinks etc., may not be operational. Decisions to operate such facilities are not made by ourselves and we are not always advised of such decisions by the operators. Also, ski and public bus services may not be fully operational.
13. Passports, Visas and Health Requirements
British or European citizens require a full passport or valid travel document for the holidays we offer. Requirements may change and you must check the up to date position in good time before departure. For UK citizens, information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices and you should obtain a European Health Insurance Card (EHIC) (details in leaflet T6 referred to above) prior to departure. For citizens of other countries, you should check requirements locally before departure.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure – including ensuring their validity extends beyond the end date of your holiday. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non EU passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
14. General
Powder N Shine Ltd does not accept pets in our accommodation (unless a guide dog is required). For fire safety reasons, there is a no smoking policy in our catered chalet Flocon Des Neiges. Clients may only smoke on external balconies and terraces. We reserve the right to consider any guest failing to comply with this policy as ‘likely to cause damage to property’ as defined in Clause 8. Where sauna and/or jacuzzi facilities are provided in the chalet, or other similar services, the use of these is at the client’s own risk. Clients are advised to read and abide by the safety notices posted in the chalets regarding the use of these facilities. Where such facilities are provided, we will do our utmost to ensure that they are in full working order throughout your holiday. However, we cannot accept claims for any unforeseen breakdown or mechanical failure which might prevent such facilities being operational. We further reserve the right to close such facilities, without notice and without compensation, if the rules and safety notices relating to their use are not followed by Clients, particularly where we consider there to be any sort of safety risk. Bed linen/towels – The chalet includes bed linen and two bath towels and one hand towels per person per week. Towels are changed Wednesdays and Saturdays. We also provide bath robes for our clients to make use of the spa area. Check in/out – accommodation is normally available from 2pm on the day of arrival and you should anticipate checking out before 10am on the day of departure. Access – We regret that our chalets are not suitable for wheelchairs or people who have difficulty climbing stairs. Rooms – Please make specific enquiries when booking to ensure the accommodation meets your requirements. Meals – Continental breakfast is laid out for you on our day off. Cots – These are usually available and should be requested at the time of booking. Cot linen is not usually provided. Please note we cannot guarantee that cots will meet British safety standards, and that the inclusion of a cot may restrict room space. Please contact us for further information. Baby food -Powder N Shine Ltd cannot provide baby food, but are happy to assist with preparation of your own baby food.
SUPERVISION OF CHILDREN Children must be supervised at all times by their parent/guardian and Powder N Shine Ltd accept no liability for failure to do so. Please note that are saunas and Jacuzzi’s in our chalet Flocon Des Neiges. Children are not allowed in the sauna, and MUST be fully supervised at all times in and around the hot tub area.
Lost Property – In the event that clients lose property while on holiday or leave items in the chalet when returning home, no responsibility will be accepted by Power N Shine Ltd in the event that the property is not recovered, returned or returned in a damaged state.
Other Groups – Powder N Shine Ltd reserve the right to have additional guests staying in the chalet unless the whole chalet is booked.
Live in Staff – Powder N Shine staff live in Flocon des Neiges on the top floor.
ARRIVAL and DEPARTURE DAY:
On your arrival day, you are welcome into our chalet from 3pm. Unfortunately, if you arrive earlier we can’t let you in until the property has been turned around following our previous clients. You are very welcome to leave you luggage in our garage until 3pm.
All guests need to leave the property by 10am on departure day, so that the chalet can be turned around for the following guests. You are however welcome to leave you luggage in our chalet until you leave, if you have a later flight.
15. Special Requests and Medical Problems
If you have any special request, you must advise us in writing (email) at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless we have specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
16. Activities, excursions and website information
The information contained in our brochure and on our website is correct to the best of our knowledge at the time of going to print. We may provide you with information (in our brochure and/or website and/or when you are on holiday) about activities and excursions which are available in the area you are visiting.
We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause 10 of our booking conditions will not apply to them. We do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the resorts/area you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure which are not part of our contract are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we become aware of any material alterations to resort/area information and/or such outside activities which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of booking.
Where we make or take any booking for or from you in respect of any activity facility or excursion available in resort for example ski pass, equipment rental, ski school, crèche or nanny services, summer alpine activities, we do so solely as booking agent. This is the case regardless of whether the activity facility or excursion is advertised or mentioned in our brochure, in resort, on our website or elsewhere. Your contract for any such activity facility or excursion will be with the supplier or operator of that activity or excursion. We have no liability for any such activity facility or excursion or for any act(s) or omission(s) of the supplier or operator or for any of its/their employees or agents or any other person(s) connected with the activity or excursion. If we are found liable in any respect for any such activity or excursion (for example in our capacity as booking agent), that liability is limited to the cost of the particular activity facility or excursion concerned. We do not limit or exclude our liability for death or personal injury arising from our negligence.
17. Safety Standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
18. Privacy Policy
Information you provide to us during the booking process will remain within our organisation and will be used only for the purposes of providing the holiday you have requested. We never provide your details to any third party organisation, except where necessary to suppliers who are involved in the provision of your holiday. Your name and address will be included in our mailing list for the distribution of our monthly newsletter – if you wish to be removed from this mailing list, you may request us to do so at any time. Your email address will be used only for the purposes of keeping you updated about our services and offers and for communication in connection with your holiday. It will never be provided to third parties for any reason. If you wish your email address to be removed from our system after the completion of our holiday, you may request this at any time. Credit and debit card information is held electronically only with the secure systems of the card processing organisation.
20. What is included in your holiday price
- 7 nights’ accommodation
- 7 breakfasts, 6 afternoon teas, 6 four-course evening meals with wine (half bottle per person)
- Canapés and aperitifs 6 days per week
- Bed linen, towels and bath robe
- Sauna and Hot tub facilities within Flocon Des Neiges
- Toiletries and towel change
- Hairdryers
- Entertainment system
- TV, DVD player and Satellite
- DVD, book and CD library
- Ski hosting 1 day per week
- Booking a restaurant of your choice on your chalet host’s day off
- Pre-booking service – ski pass collection (paid in advance of arrival)
- Pre-booking service – advice and booking of ski and snowboard lessons, group or private (paid in advance of arrival)
21. What is NOT included in your holiday price
- Travel to the chalet
- Transfers – we are more than happy to organise your transfers for you with our preferred partner Mountain Express who have competitive quotes for travel to our chalet
- Ski passes, equipment hire, ski lessons, and childcare – as stated in our website Powder N Shine Ltd will happily organise all of the above for you if requested
- Travel insurance
- The cost of any meals taken outside of the chalet, including the evening meal on the chalet host’s night off
